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Job Summary

We are looking for a motivated and customer-focused Junior Customer Support Executive to join our team. The ideal candidate should have good communication skills and the ability to understand and resolve customer queries effectively.

Key Responsibilities

• Handle customer queries and provide timely and accurate resolutions.
• Respond to customer requests through calls, emails, chats, or other communication channels.
• Understand customer concerns and provide appropriate support and guidance.
• Escalate complex issues to the relevant team when required.
• Maintain accurate records of customer interactions and queries.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a professional and positive relationship with customers.

Required Skills

• 0–1 year of experience in Customer Support, Customer Service, or a related role.
• Excellent verbal and written communication skills.
• Good customer query handling and problem-solving skills.
• Ability to communicate politely and professionally with customers.
• Basic computer knowledge and ability to learn new tools and systems.
• Ability to work effectively as part of a team.