Job Summary:

We are seeking a proactive and technically skilled PoS Support Engineer to support and maintain the organization’s Point of Sale (PoS) production environment. The ideal candidate will be responsible for monitoring system health, troubleshooting production issues, supporting deployments, and ensuring high availability and performance of PoS systems across retail operations.

The role also requires exposure to modern IT operations, automation, and AI-driven support technologies to enhance incident management, monitoring, and operational efficiency.

Key Responsibilities

• Monitor and resolve PoS production issues within defined SLA timelines.
• Perform system diagnostics, configuration changes, patches, and application support activities.
• Support deployment, testing, and rollout of PoS application updates and enhancements.
• Maintain the stability and performance of PoS hardware, software, and related infrastructure.
• Analyze application logs and transaction failures to identify root causes and implement corrective actions.
• Coordinate with infrastructure, network, database, security, and application teams for issue resolution.
• Maintain operational documentation, incident records, and change management updates.
• Perform preventive maintenance, health checks, and system monitoring activities.
• Support integrations between PoS systems, payment solutions, ERP, and backend applications.
• Participate in DR drills, migration activities, and production readiness validations.
• Ensure compliance with internal IT security, operational, and audit standards.
• Contribute to automation and operational improvement initiatives.

Technical Skills Required

• Strong experience with Windows Server and Desktop operating systems.
• Good understanding of retail PoS architecture and production support environments.
• Hands-on experience with PoS hardware including terminals, scanners, receipt printers, and payment devices.
• Basic SQL knowledge for transaction validation and troubleshooting.
• Understanding of networking concepts including IP addressing, VPN, switches, and firewall basics.
• Experience with remote monitoring, incident management, and system administration tools.
• Basic scripting knowledge using PowerShell or Batch scripting is preferred.

AI & Automation Knowledge (Preferred)

• Basic understanding of AI-assisted monitoring and troubleshooting tools.
• Familiarity with log analysis, alert correlation, and operational analytics concepts.
• Exposure to automation tools and scripting for operational efficiency.
• Awareness of AI-driven IT operations (AIOps) and predictive monitoring concepts will be an added advantage.

Preferred Skills

• Experience supporting retail or enterprise PoS environments.
• Familiarity with ITIL-based incident and change management processes.
• Knowledge of PoS integration with ERP, payment gateway, or back-office applications.
• Exposure to cloud or hybrid infrastructure environments is an advantage.

Soft Skills

• Strong analytical and troubleshooting skills.
• Good communication and documentation abilities.