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Junior Executive - IT Support

  • Location: Kochi-Kerala
  • Department : IT Support
  • Minimum Required Experience : 1.0
  • Full Time

Skills

  • Tcp/Ip
  • System Config
  • Lan

Job description

Position: Junior Executive - IT Support

Location: Lulu Cyber Tower 2, Infopark, Kochi

Experience: 1-2 Year

Qualification: BCA/ B.Sc Computer Science or Any degree in computer science

IT certifications like CCNA, RHCE will be an added advantage

Responsibilities:

  • Responsible for diagnosing & resolving hardware, software & end users’ problems. Acting as the first point of contact for all IT & technical queries.
  • Developing the infrastructure and systems to meet the company’s needs.
  • Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
  • Involved in the rollout of software updates and patches.
  • Investigate specialist and complex IT support issues.
  • Communicating with third party technical specialists.
  • Working knowledge of Remote Working / Mobile Computing Configuring and managing backup restore procedures.
  • Maintaining a wide range of computer hardware and software programs.
  • Provide secondary support for LAN administration Maintaining Avaya (IP phone), sap and Microsoft Office for retail support, active directory user’s server backups & evaluating new software & security risks