Join Our Talent Network

Qualifications:  Master’s degree in business administration

Experience · 1 - 3 Years

We are looking for young professionals to our SAP Team who can handle end user issues in SAP HR platform and provide a world class customer service to achieve customer experience excellence.

Main Responsibility

• Attend end user inquiries/issues through Phone, chat, and email.
• Responsible for triaging tickets from end user and then prioritizing tickets.
• Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it.
•  Escalation of unresolved issues to L2 Support Team.
• Take ownership of issues reported and see problems through to resolution.
• Liaison between cross functional team and end users.
•  Build sustainable relationships and engage end users by taking the extra mile.
• Ensure KPIs are met consistently to achieve customer experience excellence.

Scope of the role:

• Provide prompt and accurate response to end users and guide users with simple, step-by-step instructions.
• Resolution of issues and timely closure of tickets based on priorities.
•  Ensure escalation processes are followed.
•  Keep records of end user interactions, details of inquiries and comments, as well as actions taken.

Requirements:

Knowledge (Technical/Functional) ·

Exposure to SAP configuration in SAP HR modules

Skills:

Excellent verbal and written Communication, Cross functional coordination, Strong multi-tasking, attention to detail, analytic problem-solving skills.