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Job Summary

• Overall handling of BPO team, coordinating their efforts and division of tasks, report team’s progress to higher management, resolve interpersonal concerns, ensure KPI's are meet in line with policies of company.
• Define and manage the tasks, roles, and responsibilities of the team members.
• Managing the day-to-day activities of the team.
• Support the team by providing guidance to qualitatively review and validate invoices/credit notes.
• Developing and implementing a timeline to achieve targets.
• Manage employee training and regular performance evaluations.
• Carry out managerial roles such as facilitating meetings and communication of company news.
• Improve team productivity by carrying out process improvement.
• Create a healthy and motivating work environment.

Skills & Knowledge Requirements

Knowledge (Technical/Functional)

• Basic Understanding of financial documents and Terminologies.
• Proficiency in MS Office

Skills:

Excellent verbal and written Communication, Cross functional coordination, Team Management skills, Motivational skills, Strong multi-tasking, attention to detail, analytic problem-solving skills

Qualifications

• M/Com / MBA specialised in Finance