Customer Support Executive (CSE)

• Identifying and assessing customers’ needs.
• Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information.
• Acknowledging and resolving customer complaints coordinating with different internal departments.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Building sustainable relationships and trust with customers through open and interactive communication.